Hotel Management and Operations

Experiential Hospitality offers complete hotel management services centered on creating strong relationships with each of our business partners to ensure long-term, mutually beneficial success. Our services cover all aspects of hospitality operations, reservations and revenue management, financial accounting and reporting, sales and marketing, physical plant management and brand relationships. Our size enables us to customize operations for each property to ensure superior results.

We will assist with everything from pre-opening to long term management contract needs.

Food and Beverage

Experiential Hospitality Group has the capacity and history creating and managing top notch premium restaurants and catering teams that appeal to hotel guests and locals alike. Whether you are trying to achieve a Michelin Star, want to create a restaurant or bar that becomes the local hot spot, or simply need to offer the basics as an amenity for overnight guests, we can help you achieve your goals:

• Cost controls utilizing the latest technologies
• Service training
• In-depth knowledge of today's consumer preferences
• Concept and menu development
• Wine programming
• Creative group and special event catering
• Employee standards and training that deliver high levels of customer satisfaction
• Music and live entertainment programming

Finance

Our dedicated and experienced finance team provides actionable intelligence to ensure superior financial performance. Our reporting and business analytics platform is supported by our partnership with M3 Hotel Accounting and Analytics Software. Financial services provided include:

• Web-based software providing real-time financial and operational reporting
• Accounts payable and receivable management
• Daily revenue reports
• Cash flow management including daily bank reconciliation and analysis
• General ledger and balance sheet reporting and maintenance
• Annual budgeting
• Monthly, quarterly and annual financial statements and reports
• Payroll and benefit administration

Sales and Marketing

Our primary goal in sales and marketing is to increase hotel and brand awareness, market penetration and RevPAR. We provide the following sales and marketing support:

• Sales and marketing planning
• Marketing and advertising support
• Revenue based performance goals and rewards
• Direct sales support and training
• Property visits
• Brand support integration

Operations

TEHG bases its operations management on providing clear performance expectations, empowering associates to achieve desired results and rewarding success. We provide a strong framework of guidance and support to ensure high performance in revenue, associate engagement and guest satisfaction.

We treat each and every hotel we manage like it’s the only one on our roster-hands on focused on every details. When you choose TEHG for your hotel will be over seen by a team of industry veterans who will give guidance and monitor all aspects of your operation

Revenue Management

Experiential Hospitality’s hotel revenue management services drive profitability and market share for our properties by supporting sales tactics, advising on pricing and inventory strategies and exploring new revenue opportunities.

Through the use of analytical software tools, We leverages brand names and reputations. Integrating e-commerce, market knowledge and brand reporting allows for flexible revenue management decisions that are very market specific. By continually monitoring the mix of sales for each of the properties, Experiential Hospitality maximizes revenues on a consistent basis working towards the ultimate goal of profitable returns for ownership.

• Revenue management strategy, development and implementation
• Expertise with leveraging brand revenue management tools and technologies.
• Leverage relationships with the brands and e-commerce market managers to maximize revenue
• Develop, implement and assess pricing strategies by market and market segments
• Optimize revenue opportunities through all distribution channels

Human Resources

Experiential Hospitality’s comprehensive hotel Human Resource services provide the expertise necessary to operate efficiently in our industry. We partner with our associates, hotel operators and owners to ensure the talent of our associates is nurtured and cultivated while ensuring that all federal government employment laws and guidelines are in compliance. At Experiential Hospitality, we offer our partners the confidence that these critical elements of our business will be managed with the tact, efficiency and professionalism needed.

• Proactive recruitment efforts
• Interview guidance for managers
• Thorough background checks and pre-employment drug screening
• Ongoing team member training
• Comprehensive performance management and coaching guidance
• Detailed job descriptions with clear objectives and responsibilities
• Employee benefits including medical, dental, vision and 401k.
• Health, safety and security procedures and training that effectively manages all worker's compensation claims to reduce risk
• Employee handbooks
• Payroll and record keeping services